Miami County Internet Onramp, Inc is the only LOCAL ISP capable of providing DSL Internet service in the immediate Paola area. Due to phone line technology, only customers within 16,000 copper feet of the SBC telephone office just off the Paola square are able to subscribe to this service. The same rule applies for Kansas City area customers. You must be within 16,000 copper feet of your local area telephone equipment capable of DSL in order for us to provide this service to you. You MUST be a customer of SBC's telephone service for us to provide you with DSL services.

Most customers select the Basic I level of service for DSL. With Basic I service you should receive 384Kbps to 1.5 Mbps downstream speed and 128 to 256Kbps upstream speed. Actual throughput speeds will vary. The access speed or sync rate is measured between the customer location and the DSL equipped central office. The actual speeds to the Internet will vary based on the amount of Internet traffic between the ISP (MCIO) and the Internet and the overall general speed of the Internet itself at any given time. Faster, more bandwidth, services are also available.

Your DSL service will work over your existing telephone lines and not have any effect on your normal dialtone. Meaning that you can use the DSL high speed internet service at the same time that you are talking on the same phone line at the same time with no interference. This means if you have been using a second telephone line just for dial-up Internet service, you may cancel that line, if desired. The billing with the phone company will not change as DSL services are billed by the ISP (MCIO).

OUR PRICING

We have established one pricing level for our customers.

Pricing - 1 year Contract is required

As of September 1, 2005, $24.95 per month.

$50 activation fee (Ask about this fee being waived)

$99 modem kit (The DSL modem is required. You can provide your own if it is compatible with this service)

DSL QUALIFICATION, ORDERING and SETUP

Please call or come into our office during normal business hours to sign up for DSL service. We will at that time complete the needed paperwork and run a Pre-Qualification to make sure that you meet the requirements to get the service. Once qualification is approved, we will place the order to have your service activated.

It usually takes 7-8 days for the order to complete, so the day prior to your scheduled service activation date, we will make an appointment with you to come out to install and configure the DSL hardware and software on your computer. This usually takes less than 30 minutes to complete. This initial on-site setup is at no charge. Hardware in addition to the basic modem kit is available if required for a home networking situation at an additional charge. Your contract term starts once service has been established and is operational. Early termination of the contract by the customer will result in a one-time final billing to reflect services through the end of your contract.

MONTHLY, SEMI-ANNUAL and ANNUAL BILLING

We can bill for service monthly or if you prefer to write fewer checks we can bill for 6 months or 12 months of service in advance. If you pay for 12 months of service in advance, we will waive the $50 activation fee. If you would prefer to write no checks, we also have convenient credit card billing available. Please note, there is no refund for any unused service.

CREDIT CARDS/DEBIT CARDS

We can bill your credit card or debit card for service each month if you would prefer to not write a check or take the chance of being late or forgetting a payment.

PAYMENTS and LATE CHARGES

Payments are always due 15 days following your billing date. Your billing date is 15 days prior to your service activation date. So, your payment is due on your service activation date each month. Your Invoice clearly states when your payment is due. If you have any questions, please contact our office immediately. Any account with an outstanding balance after your service date is subject to a $10 late charge, account suspension and a $25 reactivation fee. Please review your monthly Invoice carefully to make sure you are paying your account in full each month and please avoid service interruption by paying early or on time.

OFFICE HOURS

Hours for our Paola office located at 17 S. Pearl are Monday through Friday, 8:00 am to 5:00 pm. Saturday and evening hours are by appointment only. We can be contacted at 913-294-2777 or 913-557-2777 or fax 913-557-5608.

Our mailing address for bill payment or other business is:
Miami County Internet Onramp
P.O. Box 348
Paola, Kansas 66071

We have installed a payment drop box in the door of our Paola office for customer convenience in dropping off their payments when we are closed.

BUSINESS CONTACTS

For technical support questions not directed to anyone specific, you can e-mail support@micoks.net.

BEFORE CONSIDERING TECHNICAL SUPPORT - Make sure you SHUT DOWN your WINDOWS '95-98-ME-2000 computer system using the Start, then Shut Down. After WINDOWS prompts that it's ok to turn off your computer, TURN POWER OFF FOR 10 SECONDS. This also applies for external DSL modems and routers, if in use. After waiting 10 seconds after power down, turn the power back on to all your hardware and wait for the system to boot up and try again. BE sure to allow time for the DSL modem to show the power, DSL and network lights. Sometimes software and modems need a POWER OFF RESET. This should solve your minor problems most of the time.

If you still are having trouble, write down any error messages and contact support.

ADMINISTRATION

President - John Grimes
John can answer all your billing and account questions as well as provide help with all technical issues. For emergencies or after hours support, you may call John at 913-557-5575.

Office Manager - Lois Smith
Lois can answer all your billing and account questions as well as provide support concerning computer and Internet connection issues.

System Administrator - Keith Dickinson
Keith handles our routers, file servers, terminal servers and their operating systems as well as DSL router configurations. Please contact one of our office staff listed above before contacting Keith.

Thank you for choosing MCIO for your Internet connectivity. If we can be of any assistance, or if you need additional information, please phone or email us so that we may answer your questions.

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